|Function:||President of the Katowice Special Economic Zone|
Polish Sejm to adopt new regulations about Special Economic Zones with an aim to attract new investments
“The proposed regulations about Special Economic Zones are expected to create better-paid, high-quality jobs,” claimed Janusz Michałek, President of the Katowice Special Economic Zone. Investors will get extra points for cooperation with universities and clusters, and for having their own R&D departments, to ensure technologically advanced investments. And these, in turn, are expected to attract highly qualified personnel, whose shortage seems to be the largest problem for investors.
Amendments to the Act on Supporting New Investments are truly revolutionary for SEZs. First of all, they expand the range of tax reliefs available to companies which invest not only in Special Economic Zones, but also in other areas in Poland. As a result, there will no longer be the need for expanding the Zones. So far, SEZs have covered some 25,000 ha, which corresponds to 0.08% of the country’s total area.
“This amended Act means there will be no more boundaries. And this was a huge obstacle. Sometimes we had a great investment project, but it was located in an office building outside the Zone. Now this will not be an obstacle. The large number of qualitative criteria is certainly a good thing. Investors will be given extra points for their cooperation with universities and clusters, as well as for having their own R&D departments. We are glad about this, because this way we can be sure that such investments will be technologically advanced,” explained Janusz Michałek, President of the Katowice Special Economic Zone, in an interview for the Newseria Biznes news agency.
The draft Act is to favour especially the investments which will support the economic development of the region and the country as a whole. Under the Act, which is now being drawn up by the Sejm, investment projects will be able to get up to 10 quality-related points in such areas as scientific development (cooperation with universities, the development of clusters, R&D), structural development (engaging personnel with specialist education, creating well-paid jobs), sustainable development (location is crucial, and additional points can be obtained for supporting small companies and investments in medium-sized towns), and HR development (additional benefits for employees).
“There has been a shift in the approach. It’s no longer enough to provide a good location, even with all the infrastructure, because investors are now very demanding. We must first focus on the personnel and their education. This is a great opportunity but also a tremendous threat for SEZs, because unemployment in Poland is now very low. We no longer care about creating any jobs, but about those highly specialised, highly innovative, and high-tech ones. This is what we are trying to achieve in the Zones, and the amended Act is designed specifically to attract such investments,” the President of the KSEZ emphasised.
The new regulations are to attract the most profitable investment projects. The more technologically advanced the project, the better the chance of attracting the best employees. This can be the answer to the investors’ greatest headache – the shortage of well qualified personnel.
“With 60 permits and PLN 3.5+ bn in direct investment, the previous year was record-breaking for the Katowice SEZ. And this year we will want to keep this momentum. We already have recorded almost PLN 1 bn in investments and issued over a dozen permits. There are some concerns as to whether these new regulations won’t hamper direct investment, but we can see the quality of jobs changing. From several thousand jobs, we went down to a few hundred, but these jobs are of a much higher quality and well paid,” Janusz Michałek said.
Polish consumers are more satisfied than Americans, with the customer satisfaction level being close to 80 percent
For six years the customer satisfaction index in Poland has grown by over 17 percentage points to nearly 78 percent, and it currently exceeds the customer satisfaction levels recorded in the USA and the United Kingdom. Service quality and its growing significance among businesses have had a tremendous impact on customer satisfaction. For the eleventh time the Customer Service Quality Star titles have been awarded to entrepreneurs recording the best results in this field.